At https://marselz.com, we strive to provide you with the best online shopping experience and ensure your satisfaction with every purchase. We understand that sometimes returns and exchanges are necessary, so we have outlined our Return and Refund Policy below:
- Returns and Exchanges:
- If you are not completely satisfied with your purchase, we accept returns and exchanges within 14 days from the date of delivery.
- The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
- To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org with your order number and reason for return/exchange. They will guide you through the process and provide you with a return/exchange authorization.
- Once we receive your returned item(s) and verify their condition, we will process your refund within 3 days.
- Refunds will be issued in the original form of payment unless otherwise specified.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
- For hygiene purposes, certain items such as underwear, swimwear, and accessories (e.g., earrings, hair accessories) are non-returnable unless they are defective or damaged upon arrival.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged item(s).
- We will assess the situation and provide you with a replacement or refund as per your preference.
Please note that this Return and Refund Policy applies to online purchases made through our website https://marselz.com. For any additional inquiries or assistance, please don’t hesitate to reach out to our friendly customer service team.
We reserve the right to update or modify this Return and Refund Policy at any time, and any changes will be reflected on our website.